Upon finishing medical school in 2006, Chad Bradford, M.D. decided that he wanted to return to his hometown of Scottsboro, AL to set up his solo practice. At that time, his medical school had not yet incorporated an electronic medical records system, and his first experience with an EMR took place when he was given the opportunity to shadow a respected former resident and colleague, Dr. Anthony Sims at his practice in Henagar, AL. FlexMedical was the EMR being used in Dr. Sims’ office, and it didn’t take Dr. Bradford long to realize the advantages to starting a new practice off electronically like Dr. Sims did.

Starting Off on the Right Foot

“In searching for an EMR solution, I also placed emphasis not only on my opinion, but those of my staff as well. Everyone liked the layout and felt that it was user-friendly.”When Dr. Bradford was preparing to open his practice, he considered other programs besides FlexMedical, many of which were created by much larger companies. His search kept bringing him back to FlexMedical.

Dr. Bradford says, “I shopped for multiple server based large company programs and felt that I would be lost in the numbers. I have never felt like I was a number with FlexMedical. The emphasis FlexMedical places on personal contact with their support system has been great. In searching for an EMR solution, I also placed emphasis not only on my opinion, but those of my staff as well. Everyone liked the layout and felt that it was user-friendly.”

Continuing to Evolve

Two years ago, Dr. Bradford decided to take things a step further by outsourcing his medical billing to FlexMedical’s medical billing service. His in-house person performing that function had decided to pursue another position, and when announced she was leaving, he decided see this as an opportunity to determine if there was room for improvement in that area. Doing so allowed him to eliminate a staff position and has eased his “financial headaches by a long shot”. “I no longer have to worry about my billing person to work as hard as me… I trust that the FlexMedical team of medical billers will do the job well.” Once FlexMedical’s billing service began to handle Dr. Bradford’s billing for him, he realized an almost immediate improvement in their processes with regards to collections and follow up.

Recommendations to Other Medical Professionals

“Returning to my hometown to practice family medicine, FlexMedical has helped me streamline my office workflow, eliminate wasted time, and increase my income.” I purchased FlexMedical immediately out of residency with money I did not have and now it has paid for itself 10 fold. I encouraged my father who has been practicing medicine for over 30 years to consider all modules in FlexMedical. He has never looked back on that decision. In conclusion, I think that the decision to purchase a practice management and EMR system should be like choosing an employee…. it should be based on past proven performance, dependability, and future development potential. Choosing FlexMedical as my medical software has been the smartest decision of my medical practice!”