Tuscaloosa Foot Care
Challenges That Needed Solutions
Tuscaloosa Foot Care wanted to streamline processes. The practice faced challenges with both billing and clinical tasks. “If a claim was denied it was up to my billing manager to research the claim for errors. Posting payments from BC/BS and Medicare were done manually. Statements took a week to prepare,” said David Robinson, DPM.
On the clinical side, he added, “I found misfiling and lost charts becoming more commonplace. Occasionally, dictation, lab reports and other correspondence were also misfiled or misplaced. Finally, I wanted to streamline my documentation and charting with the ability to research or reference any situation at my fingertips instead of spending valuable time away from my patients pulling charts or thumbing through a reference book.”
Searching for a New Billing and EMR Solution
“I initially found out about FlexMedical through a colleague. After a demonstration and research, I found the program to be comprehensive, easy to use and affordable. My billing clerk also compared the different software programs and found the billing software to be very user friendly and an approved vendor for BCBS of Alabama. The quality I personally liked best compared to other EMR programs is the ability to completely customize templates in all aspects of charting. Most other programs had preloaded templates that could not be altered or tailored to one’s specific needs and style of documentation,” said Dr. Robinson.
“My dictation bill was averaging almost $500 every 2 weeks! This has created instant savings and paid for the EMR program in the first year.”
FlexMedical’s Benefits
Dr. Robinson says “We have been able to streamline the flow of the practice. We have found it extremely useful when speaking with a patient from all aspects of the office: front office, billing, nurse’s station and doctor; the ability to be a click away from all the insurance information, phone numbers, HIPAA information, diagnosis, treatments, and medication information about a patient, eliminates the hassle of pulling charts and thumbing through that chart to locate the needed data.”
Dr. Robinson has also seen financial benefits: “The obvious has been dictation costs. My dictation bill was averaging almost $500 every 2 weeks! This has created instant savings and has paid for the EMR program in the first year. Another area of savings has been the cost of creating and maintaining charts. I was able to eliminate one part-time billing position. The billing software, compared to my previous software, has significantly increased the productivity and collections capability of my billing clerk, which in turn, has meant increased dollars collected.”